Refunds, made clear.

Contact our team if your software does not activate or your order is not as agreed.

01. Our activation-first approach

The intended offer flow lets you install and test before continuing with payment. If activation fails, contact support so we can investigate before you proceed.

02. When to request a refund

Contact us within 30 days of payment if your licence failed to activate and support could not resolve it, you received a duplicate or incorrect charge, or the supplied product is materially not as described.

03. Activated digital licences

Activated licences may be associated with your installation and cannot simply be returned to stock. Change-of-mind requests after successful activation are assessed against the terms provided for the offer and applicable consumer rights.

04. What to send us

Email Support@averyashdown.com with your order reference, product edition and a short description of the problem. Include the exact error message or a screenshot if relevant.

05. Processing

Approved refunds are returned to the original payment method. Bank processing can take 5-7 business days. Contact us if a confirmed refund has not arrived after that period.

06. Need help first?

Our support team can coordinate technical troubleshooting with Digilazo. These terms concern the digital software offer; they do not change the clothing store's return policy.