Refund & Warranty Policy

Updated October 29, 2026

Our products are delivered digitally. Please check the edition, operating system, region, device or user count and license duration before buying.

Digital purchases and change of mind

We do not accept physical returns or change-of-mind refunds for delivered digital products. In particular, a redeemed activation key, activated license or provisioned subscription cannot be returned simply because you no longer need it. Contact us immediately if you made a mistake before delivery or activation; we will check whether fulfillment can still be stopped. This does not limit remedies for faulty, misdescribed or undelivered products, or rights required by applicable law.

30-day activation warranty

We provide a 30-day warranty from digital delivery for problems with the key, license or subscription supplied in your order. Report a problem within this period and we will help troubleshoot it. If we cannot restore the purchased access or provide a working replacement, you are eligible for a refund for the affected product. This includes an activation failure or loss of the supplied access during the warranty period that is not caused by misuse or breach of the stated license conditions.

How to request help or a refund

Email contact@averyashdown.com with your order number, the product name, a description of the problem and a screenshot of the error. Do not send passwords, full payment details or a complete activation key through the contact form. We may request relevant diagnostic information through a suitable support channel. We reply within 24 hours and keep you informed while troubleshooting.

Approved refunds

Refunds are issued to the original payment method. Once issued, allow 7–10 business days for the funds to appear, depending on your bank or payment provider. We will confirm when the refund is issued. There is no physical return shipment or return shipping charge for a digital refund. Access associated with a refunded license may be cancelled.

Consumer rights

This policy is in addition to any mandatory consumer rights. A warranty deadline does not remove legal remedies that apply beyond it.

Contact

AVERY ASHDOWN, De Spiering 6, 1398 EL Muiden, Netherlands. Email: contact@averyashdown.com. We reply within 24 hours.