Shipping policy

Effective Date: January 9, 2026
Last Updated: July 3, 2026

This Shipping Policy applies to all orders placed through the AVERY ASHDOWN online store, wherever in the world you are located.

By completing a purchase, you acknowledge that delivery times may vary slightly depending on customs processing and local courier handling. Our commitment is to provide a seamless, transparent, and high-velocity shipping experience for every client, in every market we serve.

A. Shipping Costs, Taxes & Duties

  • Complimentary Worldwide Shipping: We provide Free Shipping on all orders, to every destination we serve.
  • Taxes: All prices displayed on our platform are final and inclusive of applicable taxes. No additional taxes are added at checkout or upon delivery.
  • Duties & Import Fees: Every order is delivered with duties fully settled. You will never be asked to pay customs charges, import duties, or handling fees at the door.

B. Processing & Transit Timeline

  • Handling Process: 1–3 business days (Monday–Friday).
  • Transit Duration: 5–10 business days.
  • Total Estimated Delivery: 6–13 business days from order to door.
  • Order Cut-off Time: 12:00 PM (GMT-5), Eastern Time.
  • Operational Note: Orders placed after 12:00 PM will enter processing the following business day.

C. Delivery Protocols

Every order is fully tracked from dispatch to your door. Tracking credentials will be transmitted to your registered email immediately upon dispatch.

D. Redirection & Address Modifications

Address modifications must be requested within 24 hours of order placement via contact@averyashdown.com. Once a shipment has been initiated and assigned a tracking manifest, the delivery path cannot be altered.

E. Order Cancellations

Orders may be retracted at no cost prior to shipment. Once the status transitions to "Dispatched," cancellations are no longer feasible. For post-delivery resolutions, please consult our Refund & Return Policy.

F. Structural Integrity & Damage in Transit

If a package arrives with compromised structural integrity, please refuse the delivery if possible. If you receive a damaged package, notify our support team within 48 hours at contact@averyashdown.com with high-resolution photographic evidence of the damage so we may initiate a priority replacement.

G. Customer Support

Our dedicated support team provides English-language assistance to every market we serve.

  • Email: contact@averyashdown.com
  • Direct Line: +1 404 404 1370
  • Sync Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)
  • Response Standard: We aim to address all inquiries within 1 business day.

H. Corporate & Regulatory Information

This online storefront is operated by AVERY ASHDOWN (Registration: L25000421612), a business entity registered in the USA. We operate in strict compliance with applicable consumer protection and e-commerce regulations in every market we serve.