Privacy Policy

Updated October 29, 2026

Who handles your information

AVERY ASHDOWN operates averyashdown.com and is responsible for the personal information we collect through this store. Contact contact@averyashdown.com with privacy questions.

Information we collect

We receive the contact, billing and order information you provide at checkout or when creating an account, and the messages and diagnostic details you send to support. Technical information such as IP address, browser details and security logs may be processed when you use the site. For account-based software provisioning, we may need the publisher account email or other identifiers required to supply your purchase. Do not send us your publisher password.

How we use it

We use information to process orders, provide digital licenses and subscriptions, manage accounts, answer enquiries, provide warranty support, prevent fraud, keep the site secure and meet accounting or legal obligations. Where relevant privacy laws require a legal basis, these uses rely on performing our contract, complying with legal duties, legitimate interests in operating a secure business, or consent where required.

Who receives it

Information may be shared with hosting and technical providers, payment providers, email services and software publishers or provisioning partners where needed to complete an order or support request. We disclose information to public authorities when legally required. Payment details are handled by the payment method selected at checkout; do not send card details through our contact form. Providers may process information outside your country, subject to applicable safeguards.

Cookies and local storage

The store uses cookies or similar storage for cart contents, login sessions and essential security functions. Browser settings can control cookies, although disabling essential cookies may prevent checkout or account features from working. Any optional tracking requiring consent must only operate after that consent is obtained.

Retention and security

We retain order and billing records as needed for fulfillment, tax, accounting and legal obligations. Support messages are retained as needed to resolve enquiries and related disputes. Security measures are used to protect data, but no online system can guarantee absolute security. Access is limited to what is needed for the relevant task.

Your choices and rights

Depending on your location, you may request access, correction, deletion, portability or restriction of your information, or object to certain processing. Consent can be withdrawn where processing relies on it. Some records must be retained to meet legal obligations. Email us to make a request; we may need to verify your identity. You may also complain to your local data protection authority.

Remote support and third-party sites

Remote sessions are arranged with your permission through a tool you agree to use. Close private documents before a session and end access whenever you wish. Official download websites and third-party support tools have their own privacy policies. This store is not directed at children.

Contact and changes

We will update this page when our practices change and show the revised effective date.

Contact

AVERY ASHDOWN, De Spiering 6, 1398 EL Muiden, Netherlands. Email: contact@averyashdown.com. We reply within 24 hours.